Refund policy

Return and Refund Policy

Last updated: March 23, 2026

Thank you for shopping with Plushwipes.

This store and its services are operated by Breezily24 Inc., a Delaware corporation. Plushwipes is a consumer brand owned and operated by Breezily24 Inc.

We aim for your complete satisfaction. If an item does not meet your expectations, please review our policy below.

Return Window
Eligible items may be returned within 14 days of delivery. All return requests must be submitted within this timeframe.

Eligibility
- Items must be unused, in original condition, with all tags, packaging, and accessories intact.
- We reserve the right to deny returns that do not meet these requirements.

Return Shipping
- You (the customer) are responsible for return shipping costs and any risks during transit.
- We strongly recommend using a trackable carrier.
- For defective, damaged, or incorrect items, please contact us at [email protected] — we may provide a prepaid return label in those cases.

Restocking Fee
- A 25% restocking fee will be applied to and deducted from the refund for all non-defective returns.

Final Sale / Non-Returnable Items
- All products in the "Plushwipes All" collection (including wet toilet paper / flushable wipes and other personal hygiene items) are final sale and non-returnable due to hygiene and safety regulations.
- No returns, refunds, or exchanges will be accepted on these items once the packaging is opened.
- Other non-returnable categories include perishable goods, custom-made products, hazardous materials, flammable items, sale/clearance items, and gift cards.

Return Process (for eligible items only)
1. Submit your return request through your account or by emailing [email protected].
2. Ship the item(s) to our designated warehouse:  
   LA Warehouse  
   11450 Philadelphia Ave, Dock#3-Dock#15  
   Jurupa Valley, CA 91752  
   United States  
   Contact Person: Randy Wang  
   Phone: 626-826-8168  
   Email: [email protected]  
   Important: Do NOT send returns to any other address, including our office location.
3. Refunds are processed only after we receive and inspect the returned item(s) to verify eligibility and condition (processing typically takes 3–5 business days after receipt).
4. We do not issue refunds, credits, or exchanges before the item is received and inspected.

Refunds
- Approved refunds (minus any applicable restocking fee and non-refundable costs) will be issued to your original payment method.
- Original shipping charges are non-refundable unless the return is due to our error.
- Please allow additional time for your bank or card issuer to process the refund.

Exchanges
- Where possible, we prefer exchanges over refunds. Contact us to discuss options.

Damages, Defects, or Wrong Items
Inspect your order immediately upon receipt. If the item is defective, damaged, or not what you ordered, contact us right away at [email protected] with photos and details so we can resolve the issue promptly.

Contact Us

Questions? Reach out anytime at [email protected].

Breezily24 Inc.
355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
United States

We may update this policy from time to time. The current version is always available here.